Frequently Asked Questions
How can I place an order?
Our online store remains open 24 hours a day, 7 days a week. The ordering process consists of the following steps:
1- Add to Shopping cart: check the items contained in your order. At this stage you can modify the quantities.
2- Click on the shopping cart and click to enter the checkout page: enter your personal information as well as your shipping address.
3- Shipping: choose the shipping method you want according to the choices that are available.
4- Payment: several payment methods are available, the choice is yours. You can check the details of your order on the overview (article(s) and optional service(s), deliveryl
method and charges).
5- Order confirmation: in order to make sure that your order has been registered, Contact our customer service.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
We ship worldwide using reliable carriers like UPS, DHL, FedEx, and USPS. Delivery typically takes 5-15 business days from shipment date, depending on destination country.
Europe: 5-8 business days
Asia: 7-12 business days
North/South America: 5-10 business days
Africa: 8-15 business days
Australia/Oceania: 10-15 business days
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier’s website.