Section-1 – Warranty Terms

This warranty extends to the original purchaser, and is not transferable whether to heirs, subsequent owners, or otherwise. No affirmation of Running Deer Home, by words or action, other than as set forth herein shall constitute a warranty.

If you believe that you have a warranty claim, contact us by sending an email to customer@running-deer.com

Please be sure to provide all pertinent information regarding your claim, including a copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem.

Faucets – for Kitchen, Bathroom, Shower, Tub

Non-electronic Faucets:

5-year Limited (residential) and 2-year Limited (commercial) on the structure and finish.

5-year Limited (residential) and 2-year Limited (commercial) on the cartridge.

5-year Limited (residential) and 2-year Limited (commercial) on the mechanical components such as but not limited to sprayhead assembly (includes engine, aerators, structure, restrictors, back flow preventers, sprayer hoses, braided supply line hoses which encompasses nylon, silicon and stainless steel, etc), LED function. 

Electronic Faucets:

5-year Limited (residential) and 2-year Limited (commercial) on the structure, finish, electronic parts and cartridge.

5-year Limited (residential and commercial) on the mechanical components such as but not limited to braided supply line hoses, LED function.

Faucet Accessories:

5-year Limited (residential and commercial) for drains, sink strainers, soap dispensers, escutcheon plates.

Bathroom Accessories – TowelBars/Rings, Holders, Bathroom Shelves, Hooks or the like

5-year Limited (residential) and 2-year Limited (commercial) on the structure, finish and hardware.

Kitchen Sinks

5-year Limited (residential) and 2-year Limited (commercial) on the sink bowl.

5-year Limited (residential) and 2-year Limited (commercial) on hardware and drain assembly.

Section-2 – Warranty Agreement and Restrictions 

Running Deer Home warrants the products sold by Running Deer Home shall be free from defects in material, workmanship and function under Normal Use on the warranty period outlined in Warranty Terms from the original date of purchase. “Normal Use” means in strict accordance with the installation, operation and maintenance manual.

If any of the warranted Products are found by Running Deer Home to be defective in normal residential use, such Products will, at Running Deer Home’s option, be replaced, repaired or made appropriate adjustment at Running Deer Home’s cost. The parties hereto expressly agree that Original Purchaser’s sole and exclusive remedy against Running Deer Home shall be on the repair, replacement or refund of defective products as provided herein. This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced product. In no event shall the liability of Running Deer Home exceed the purchase price of the product.

This limited warranty DOES NOT cover any loss and/or damage due to:

• Misuse or unusual use
• Mishandling
• Accident
• Neglect
• Acts of Relate to events outside human control, like flash floods, earthquakes, or other natural disasters.
• Improper installation
• Improper maintenance and Using abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes, as these will damage and wear down the finish. Significant product exposure to chemicals, harsh cleaners and harsh outdoor environment will void any and all warranties on finishes and material.

Modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. This warranty only applies when all components have been provided by Running Deer Home. Substituting another manufacturer’s product and/or components will render the warranty completely void.

Normal wear and tear from daily use. For example, gloss reduction, scratching, staining and alkaline etching of finishes over time, due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY, FITNESS on ANY PARTICULAR PURPOSE OR INFRINGEMENT. BUYER SHALL IN NO EVENT BE ENTITLED TO, AND RUNNING-DEER.COM SHALL NOT BE LIABLE on, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, TO LOSS OF PROFIT, PROMOTIONAL AND/OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS.

This warranty relates to defects in manufacture, materials, or workmanship in a Running Deer Home sink or faucet supplied for install on residential. It does not extend to:

• Damage resulting from failure to maintain the product in accordance with the Care and Maintenanceinstructions provided with the product
• Normal wear and tear, scratches, or accidental damage
• Faults arising from improper use and/or installation
• Defects in accessories, strainers, and rinse grids